Great news for BlackBerry users in South Africa – RIM has set up “BlackBerry Buddies” support kiosks in major malls, which help with BlackBerry support, give advice, and even update software.
We visited the kiosk in Canal Walk last night, and was impressed to find it full, despite it being 19:00 on a weekday night. Users of all ages were being helped with their BlackBerry devices, and they had the entire range of the latest BlackBerry phones on display to try out.
The “BlackBerry Buddies” are there to show users how to use their devices more efficiently, help them set up shortcuts, download apps, set up email accounts, and download the latest updates.
The BlackBerry Buddies are based at designated stands in the following shopping centres:
• Sandton City – Johannesburg
• Menlyn Park – Pretoria
• Mimosa Mall – Bloemfontein
• Canal Walk – Cape Town
• Gateway Shopping Centre – Durban
Its great to see brands like BlackBerry making an effort to improve service levels in SA. Despite BlackBerry’s declining marketshare in first world countries, it is efforts like these that will increase the brand loyalty in SA, who clearly still love their BlackBerrys.