Major U.S. airline, American Airlines has expanded on its new tablet program that it initiated by handing out Samsung Galaxy Notes to 17, 000 of its flight attendants.
The first of its kind, the in-flight tablet program was launched in order to give flight attendants more access to information by providing insight into customer preferences, real-time flight data and customer records. The goal is for each and every AA flight attendant to have a Galaxy Note to service customers better and more efficiently.
Lauri Curtis, American’s vice president of flight service, said the tablets will help employees improve the “customer experience.”
The Galaxy Note was chosen based on the feedback AA received from employees after months of testing across various devices. One reason for this, explains Curtis, is that attendants can hold the tablet in one and then slip it in their pocket when they need both hands free.
While these functions are still reportedly pending FAA approval, American Airlines hopes to have the tablets in use by all attendants on planes and in terminals in 2013.
Find out more about the tablet program in the the video below: