I’ve been a loyal MTN customer for around the last twelve years. I started on prepaid with a Nokia 5110 as a teenager and then graduated to multiple contracts of ever increasing values and costs as I started using my cellphone for work and contacting girls. In recent years MTN has gone to the dogs: I had an iPhone 4 with them and almost never saw 3G signal instead being left on EDGE for mobile connectivity. Since data has become more important to me than how many SMS messages I get the lack of speed left me wanting. Add to the fact tons of dropped calls and plenty of dead spots in Johannesburg I was ready to move.
Ever since Allan Knott-Craig Snr joined Cell C they’ve changed their offerings to be highly competitive although I’d heard horror stories about the quality of the network. As mentioned earlier, my priority was data and I’ve had pretty good quality data on my Cell C data stick at home. Another issue is price, the iPhone 5 is currently R399 for 200 minutes, 200 sms’s and 500mb of data. Compared to MTN and Vodacom, this is at least R150-R200 cheaper. Enough about price though, this is an issue of network quality.
I phoned Cell C direct, got asked a million questions about my income and 7 days later an iPhone 5 was delivered to my door. I must commend the call center staff for being knowledgable and really friendly, more than I can say for my previous networks call center. While there was some issue with porting from MTN to Cell C (the sales agent forgot to initiate the porting process which is human error and could happen anywhere) but otherwise they communicated with me perfectly throughout the process.
As a whole I get a consistent 3G connection on my iPhone 5 (there is no LTE yet but this is true for any of the networks) and it’s actually rare for me to see an EDGE connection. There are spots where the quality is terrible, specifically in the Hyde Park area of Johannesburg (I get bumped to Vodacom here) but otherwise it’s perfect.
Cell C is great, don’t believe the negative press.