FNB has today opened another dotFNB store at Cavendish Square shopping mall in Claremont, the first in Cape Town.
Following the success of the first dotFNB branch, which opened in April 2012, five stores have since opened around South Africa.
“DotFNB entrenches FNB’s dominance of digital banking channels and shows the bank’s strategy of on-going innovation. We understand the global trend of convenience, especially for consumer services, like banking. With this growing momentum of digital, self-service banking, customer experience has become an even more important element in our business,” says Kim Gibson-van der Walt, Head of dotFNB, FNB Banking Channels.
The completely cashless store provides a virtual environment in which customers can experience FNB’s service and product offerings by engaging with unique mechanisms that have never before been seen in branches, including an interactive financial planning Microsoft surface as well as a video-conferencing cubicle.
Customers are migrated to the bank’s digital platforms with a variety of available devices and are also educated on how best to use these platforms to simplify their banking experience.
“The store creates a balance between what we believe to be the future of banking and the need for human interaction. Sales and service pods are designed in such a way that customers sit alongside the bankers, sharing the experience of discussing their banking portfolio, choosing a device and setting it up with the FNB digital channels, like the Banking App, ” states Gibson-van der Walt.
Bandwidth Blog attended the opening of the store today and we will be bringing you some more information and loads of pictures from the event soon!