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When Bad People happen to Great Brands

Published by on Feb 27th, 2013, 9 Comments

bad-employee

We live in South Africa, a country where labour is cheap and readily available. We also routinely complain about poor service in South Africa. The connection here is that since labour is so cheap it’s easier to constantly hire people, give them minimal training and then set them loose on the hordes that will enter your stores.

You’re essentially stocking your store with cattle that are unable to answer any questions but will work for the lowest common denominator salary.

A perfect example is almost any technical store. I’m not exactly expecting a salesperson to know the manufacturer of a motherboard but I do want them to avoid telling gullible customers that the iPad Mini has a retina display. I also find it fairly amusing that most iStore employees have Blackberry’s.

This isn’t a fringe case though; most store attendee’s have little care of empathy for their customers. They’re doing a job and they only care about a paycheck at the end of the month. That said, is it the fault of the store attendants or is this an issue that stems from the top? (more…)

Opinion: BB10 vs Windows Phone 8

Published by on Feb 27th, 2013, 21 Comments

battleforbronze

A couple of years ago Windows Phone came back into the fray and, to be frank, the take up rate of the operating system has been pretty slow until recently. That being said, the market share has been on a steady, albeit slow, rise. On the other side of the spectrum is Blackberry, the company previously known as RIM. As recently as 2008 they were on top of the world, with the majority of market share. Since then, the sales of Blackberry have been on a steep decline, and we know it can be a slippery slope to recover from.

Now, however, both these ecosystems have seen a reinvention and reimagining. With Windows Phone 8 and Blackberry 10 we have two very interesting ecosystems. Massive investment has gone into both and, for the short-term at least, they will be duking it out for, somewhat unceremoniously, third position in the smartphone race. Windows Phone will of course offer a broader range of hardware since it’s a licensed product and has been in the market longer, but Blackberry has a very loyal following and the introduction of BB10 could very well be its saving grace.

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BWB TV: Samsung Galaxy Nexus – One Year On

Published by on Feb 27th, 2013, No Comments

gnex

The Samsung Galaxy Nexus has been around for more than a year now, and we have been using it for a bit more than a year. As it was Google’s flagship smartphone until the Nexus 4 was launched near the end of 2012, we wanted to see if the Android device, now running Jelly Bean, is still relevant.

Check out our opinion of the Galaxy Nexus after the break, where we delve into the world of Google’s Nexus platform and what it means, and how the Galaxy Nexus incorporates the Nexus ethos.

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New HP Tablet Launching at R2000

Published by on Feb 27th, 2013, No Comments

HP-Slate7-South-Africa

HP at Mobile World Congress in Barcelona, announced the HP Slate7, an affordable Android Jelly Bean consumer tablet that provides customers with easy access to Google Mobile services.

The Slate7 will have a 7 inch screen and weigh 368 grams (13 ounces) – putting it up against the current king of Android 7 inch tablets – the Nexus 7. The HP Slate7 features a stainless-steel frame and soft black paint in gray or red on the back. It also is the industry’s first tablet to offer embedded Beats Audio, for the best-sounding, richest audio experience available on a tablet.

The HP Slate7 delivers the Google experience with services like Google Now, Google Search, Gmail, YouTube, Google Drive and Google+ Hangouts for multiperson video chat as well as access to apps and digital content through Google Play. (more…)

Rumour: Google planning subscription music service

Published by on Feb 27th, 2013, No Comments

The-Google-logo-is-seen-on-a-door-at-the-companys-office-in-Tel-Aviv-January-26-2011

Bloomberg has reported that according to sources close to the matter, Google Inc. is developing a subscription music-streaming service, similar to that of Spotify, that could become available in Q3 of 2013.

This rumoured development was first published by the Wall Street Journal a few days ago.

Google is currently in negotiations with a number of record labels to allow the search engine license to use their music in the service. According to the report Google is also “discussing renewing deals that cover the use of songs in videos made by consumers” on YouTube.

There have also been reports that Apple is in talks with record labels to start a custom radio service similar to Pandora – an automated music recommendation service.

Junk Mail partnership strengthens Mxit’s classified ads platform

Published by on Feb 26th, 2013, No Comments

Junk-mail-logoSince the re-launch of a new Mxit platform, Junk Mail xchange (JMx), Junk Mail, a leading publisher of classified ads, has seen ads double in just four months.

“We’re getting close to 30,000 new ads a week,” says Junk Mail MD Felix Erken. “This gives the entire Junk Mail community, across all media, access to a much greater range of ads – and we now have a very strong national footprint.”

JMx is fully integrated with Junk Mail’s website and mobile site, with all of the sites sharing the same database.

Erken points out that Mxit classified users are distinguished from those on other channels by their high level of interaction and engagement proved by the three million Mxit users that placed an ad or sent a message on JMx in November 2012.

The company is also enjoying the volume and detail of feedback it is receiving. “When we first launched JMx the feedback was honest, direct and constructive – users quickly pointed out where they were having problems, so we were able fix things just as quickly. We responded to every comment,” says Erken.

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Mailbox – How to Botch a Good Launch

Published by on Feb 26th, 2013, No Comments

Mailbox-Wait

I’m so sick to death of waiting for the Mailbox app on my iPhone I’m almost at the point of deleting it yet something keeps me hanging out. For those not in the know:

“The Mailbox app uses gestures to make quick work of incoming mail, allowing you to clear out your inbox in a jiffy.”

The app is apparently life changing, however I’m tired of waiting and I think this reservation system is a bad way of going about things. The reservation system is fairly simple: “Demand for Mailbox has been incredible, and in order to deliver a world-class email experience we’re filling reservations on a first-come, first-served basis. If you’ve already reserved your Mailbox, download the app and enter your reservation info. If you don’t have a reservation, download the app to get your place in line. Everyone can watch the line move in real-time from inside the app.” (more…)

Kickstarter funded film wins Oscar

Published by on Feb 26th, 2013, No Comments

If you managed to sit through the entire 2013 Oscars ceremony in L.A. be it at 3am on Monday morning or the repeat on Monday night you will have seen Inocente win the prestigious golden statue award in the category of Best Documentary (Short Subject).

You may have even sat through the acceptance speech. What you may not know about this film is that it was funded by 294 backers on crowdfunding platform Kickstarter.

kickstarter-inocente-oscars

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